Mother Finance

Help Center



What Types Of Fees Are Charged On Loans And How Are They Assessed?

  • Pre-payment Fee:
    There is never a fee for making prepayments or paying your loan off early.
  • Service / Processing Fee:
    Also called the “Origination Fee” or “Pre-paid Finance Charge” is a one-time, non-refundable fee to process your loan that is automatically deducted from your loan proceeds before your money is transferred to you. This means that the amount of money that you receive will be the amount you requested minus the Origination Fee. The amount you will be charged for the Origination Fee is calculated as a percentage of the amount you borrow (1%-5%, depending on your risk profile).
  • Late Fee:
    Your account will be considered delinquent if you do not pay the full amount of your monthly payment on your due date. If you have not paid the full amount of your monthly payment on the due date, you will be charged a late fee of MMK 15,000 and every other 3 days thereafter there will be additional MMK 15,000. If you are charged a late fee and make your regular monthly payment afterward, you will be current on your loan, but you will have paid off less principal for that month. This may result in greater accrued interest over the term of your loan, and a higher final payment. From time to time, we reserve the right to adjust the late fee penalty.
  • Insufficient Funds Fee:
    If you attempt to make a payment and it fails because there are insufficient funds in your account or because your account cannot be accessed, you will be charged a fee of MMK 15,000 for each returned or failed payment. If you are charged an insufficient funds fee and successfully make your full monthly payment afterwards, you will be current on your loan, but you will have paid off less principal for that month. This may result in greater accrued interest over the term of your loan, and a higher final payment. Please note that if you fail to successfully make your full monthly payment within 15 calendar days after your due date you may also incur a late fee. Please refer to your Loan Agreement (stored in your user account on Mother Finance Mobile Application Platform) for more details.

Do I Have To Pay Anything Out Of Pocket To Obtain A Loan?

There are no upfront fees for applying for a loan through Mother Finance. A one-time fee is
charged if your loan is funded and money is transferred to you. This fee is called the Service /
Processing Fee” and is a percentage of the amount borrowed (1%-5%, depending on borrower’s risk
profile). It is taken from the loan immediately, before loan proceeds are transferred to your
account. This means that if you apply for a loan and need an amount to purchase something
specific or pay off a balance on a credit card, make sure you ask for enough to cover both the
expense and the fee.


How Can I Submit My Documents?

You can send your documents related to all loan requests using upload tools located at specific
parts of the application process via Mother Finance’s Mobile Application Platform. It’s fast, easy,
and secure.


Where Can I Find The Status Of My Application?

You can easily check the status of your application anytime by logging into your Mother Finance
account in the Mobile Application Platform and viewing your Account Overview icon, which will list,
among other things, any documents still required to complete the verification as well as the
percentage of completion of the application steps.


Where Can I Find My Loan Details?

Log into to your Mother Finance Mobile Application Platform. Select “Account Overview” icon from
the navigation bar located at the bottom of the Mobile Application Platform. Your loan details will
appear on the screen you are directed to.


Why Was My Loan Application Denied? What Factors Are Considered When Denying An Application?

We’re sorry to hear that your loan application was denied. If the denial was most likely due to a
credit risk profile based decision or unverifiable information you provided in your loan
application. Our credit determination process relies on a proprietary algorithm based on certain
criteria provided to us from other credit scoring providers. Alternatively, denial may have been
based on your application not meeting the eligibility requirements for a loan through Mother
Finance (examples include but are not limited to applying less than 120 days after a prior denial or
applicant being less than 18 years of age).


What Is Pre-Approval?

Pre-approval means that you have met the initial approval criteria for a loan. Prior to submitting the loan application, based on preliminary information you provide, you can check for Pre-approval. Since the Pre-approval is not final loan offer, you will still need to submit additional verification documents and apply directly on the Mobile Application Platform of Mother Finance. Mother Finance will then check your credit worthiness and determine your full eligibility of the loan to give out final loan offer.


Where Can I Find The Terms Of My Loan?

The Loan Agreement contains the terms of the loan and the details are also available in the Account Overview section of the Mobile Application Platform.


Where Can I Find The Actual Amount I'll Receive In My Bank Account?

The final Loan Agreement document that is generated upon you agreeing to the loan terms in the promissory note will include the actual amount disbursed and repayment schedule which will be accessible in the Account Overview section of Mother Finance’s Mobile Application Platform.


How Can I Edit Information Like Income Or Employment Status After Accepting The Terms Of The Loan?

Once you accept the terms of the loan there is no editing available. Your original loan request will need to be canceled prior to origination and a new, updated loan request re-submitted.


Are Loans Through Mother Finance Fixed Or Variable Interest Rate?

The interest rates for loans through Mother Finance are fixed. All loans through Mother Finance are simple interest, fully amortized loans.


When Will I Receive My Funds?

Mother Finance will submits a fund transfer to your bank on the same day as your loan approval. Depending on your bank, it may take 1-3 business days to receive funds in your bank account.


Can I Change My Loan Amount?

Once you accept the terms of the loan, no changes will be possible. In order to change your loan amount prior to approval and disbursement, your original loan request will need to be canceled and a new, updated loan request re-submitted.


Does Mother Finance Retain My Personal Information Or Documents?

Mother Finance is required by regulation to retain personal identifying information for a set amount of time. This information is stored securely and is not visible or available through your account in the Mobile Application Platform.


Where Can I Find Information On Mother Finance’s Credit Reporting Policy?

Mother Finance plans to report all loan payment and default history to the regulator, the Central Bank of Myanmar and other 3rd party credit score providers, including Myanmar Credit Bureau limited on a monthly basis. For more information, please review your User Terms & Conditions.


Can I Edit My Loan Terms Without Canceling?

Once you accept the terms of the loan there is no editing available. Prior to loan approval and disbursement, your original loan request will need to be canceled and a new, updated loan request re-submitted.


How Can I Re-Apply For A Loan If My Application Is Cancelled?

Simply log onto your Mother Finance account on the Mobile Application Platform and click on Submit a new loan application


What If I Am Retired or Self-employed? Can I Still Apply For A Loan?

Yes, you can still apply for a loan. Choose “Other” when asked for your Employment Status during the application


What Is “Bank Account Ownership” Required?

“Bank account ownership” is the term we use when you are in the verification stage of your loan application process. We verify bank account ownership, which means that you are the authorized account holder for the bank information you provided in your application. We verify bank ownership with documentation you provide to Mother Finance via our Mobile Application Platform. Go to the bank account ownership section and upload a copy of your bank book or the most recent (within the last 90 days) bank statement showing your name, and bank account number. 


Can I Extend My Loan Due To An Emergency?

We are unable to change the terms of any active loan.


How Do I Update My Bank Information?

Please contact our customer service line via messaging, calling and dropping by at our office.


How Do I Set Up Secondary Bank Account?

Customers with active loans can add a secondary bank account. This is useful for customers who want a secondary bank to use for making payments. To set up a secondary bank account, please contact our customer service line via messaging, calling and dropping by at our office.


How Can I Reach The Verification Department?

Please contact our customer service line via messaging, calling and dropping by at our office.


What Happens Once I Provide All The Required Documents For My Loan Application?

After you have submitted all required documents, Mother Finance will complete the underwriting and verification. During this process, your loan status will remain as “under processing”. If Mother Finance is unable to verify or approve your loan application based on the documents provided, the application will be denied. If your loan application is denied, you will be provided with information about the basis for the denial.


Can I Change My Payment Due Date?

No, changing your payment due date is not possible at this time. You can make payments at any time during your billing cycle, not just on your due date.


Who Can Borrow Money Through Mother Finance?

A borrower must be a Myanmar citizen and must have the following:

  • a bank account;
  • a national identification card;
  • two guarantors;
  • household registration;
  • confirmation from township police on clearing criminal charges and residency; and
  • employer ID and verification (if applicable)

Depending on qualifications, approved borrowers can request unsecured loans from MMK 50,000 to MMK 5,000,000.


What Kinds Of Loans Are Available Through Mother Finance?

Mother Finance offers access to fixed rate unsecured loans from MMK 50,000 to MMK 5,000,000, with loan terms of up to 6 months.


How Do I Submit Required Documents?

Under ‘Account Overview’ section of the Mobile Application Platform, borrower can easily upload documents required for your loan application. Tap of the specified area to upload a file or image from your phone. This section will also allow you to view the status of the documents already submitted as well as loan application status. Once the documents have been submitted, you can view the details of all the files and date uploaded, you can remove an uploaded document but you will not be able to delete documents that are in review (Processing), or have an Accepted state or have an active loan associated with the documents.


What Is Address Verification?

For security reasons, all borrowers must have a verified residential address from the township or ward police, which helps Mother Finance reduce the risk of identity theft. Mother Finance uses several methods to verify your address, including sending our staff to your residence or checking with employer or other third parties.


What Is Mother Finance Credit Risk Profile?

Every loan application is assigned a Mother Finance Credit Risk Rating—a proprietary rating system that allows for consistency in the evaluation of applicants.


What Is The Difference Between Interest Rate And APR?

The interest rate refers to the annual cost of a loan to a borrower and is expressed as a percentage. The interest rate does not include fees charged for the loan.

The APR (Annual Percentage Rate) reflects the annual cost of a loan to a borrower including any fees charged to originate the loan.


How Is Mother Finance Regulated?

Mother Finance Co., Ltd. (Registration No. 2263/2014-2015) is incorporated in the Republic of the Union of Myanmar and licensed as a non-bank financial institution (NBFI/FC(R)-11/08/2016). Mother Finance is subject to examination, supervision, and potential regulatory investigations and enforcement actions by the Central Bank of Myanmar on a monthly basis for compliance with Financial Institutions Law (2016).


Where Can I Find Mother Finance Policies?

Borrowers need to view and accept User Terms and Conditions and Privacy Policies before downloading the Mobile Application Platform. These policies are also available on our website in both English and Burmese.


Will You Sell Or Make Public My Personal Information?

Mother Finance has a strong commitment to keeping your personal information private and secure. We strongly believe that consumers deserve the utmost respect when it comes to the privacy of their personal information. Please refer to our privacy policy on our website for more details.


How Do I Receive Messages From Mother Finance?

Our Customer Service may communicate with you directly through your mobile number that you entered upon registration. Mother Finance may also send messages and notifications from time to time to your message inbox under Account Overview within the Mobile Application Platform. The Messages Inbox is where you will receive secure messages directly from Mother Finance. On-site messaging via our Mobile Application Platform ensures delivery of important account related information, while giving you the confidence that the messages you receive are not fake emails (spoof), spam, or “phishing” scams.


Can I Pay Extra On My Monthly Loan Payment?

Yes, you can make extra manual payments to pay down your loan, or pay off your loan in full. There is never a fee for making an additional payment.


What Are Loan Interest Rates?

Loan interest rates are based on your Mother Finance proprietary Credit Risk Rating and other factors. Rates can change over time.


How Do I Verify My phone number?

Mother Finance will send a security code to the mobile number you provide when you register on the Mobile Application Platform. To improve your chances of pre-approval, you can also additionally verify through Facebook account.


How Much Can I Borrow?

Depending on qualifications, approved borrowers can request unsecured loans from MMK 50,000 to MMK 5,000,000. The maximum loan amount for any borrower is determined by the borrower’s Mother Finance Credit Risk Profile. In limited instances, the maximum loan amount may differ due to constraints based on other variables.


What Is The Loan Review Process? How Long Does It Take?

The underwriting and verification process (loan review process) helps protect Mother Finance by verifying the information you provided when you registered and created your loan application request. Mother Finance must complete the underwriting and verification process before your loan can be approved. Mother Finance has the right to verify at any time the accuracy of all statements and information you provided when you registered and submitted your loan application. Mother Finance may ask you to upload supporting documentation or may call your bank or employer or guarantors for verification. If Mother Finance needs additional documentation from you, you will be contacted after your loan application is submitted. The underwriting and verification process is usually completed in 48 hours or less, provided you have uploaded all the requested documentation. You should make sure all the requested documents are readily available before you submit your loan application.


How Can I Pay My Monthly Repayment?

There are multiple options for monthly repayment. We recommend borrowers to sign up at the point of loan offer acceptance for direct debit which would allow Mother Finance to deduct monthly repayment from your bank account. This is also a preferred option of our borrowers because it offers convenience and reliability; it is the most convenient way to avoid late payment fees and make monthly payments on time.

You can also make monthly repayments online via mobile or internet banking by signing into your account and authorizing a one-time payment on or before your due date as there may be some clearing time needed depending on the bank. If you use the online payment method to make your monthly loan repayment it is your responsibility to make all payments on time. If you choose this method of payment, to avoid late payment fees and make monthly payments on time, we recommend you to set up a standing instruction which will automatically transfer monthly repayment from your bank account to Mother Finance’s bank account on your due date.

We expect most borrowers who receive a loan through Mother Finance should have a MPU card or Wave Money or OK Dollar accounts and make repayment through our Mobile Application Platform because it is also another easiest and most secured way to always make monthly payments on time as it is fully integrated to our Mobile Application Platform. If you decide you want to use a different payment method you can switch anytime within 3 business days prior to your due date.


What Are The Minimum Criteria To Borrow From Mother Finance?

After a borrower submits a loan application, Mother Finance may first obtain a credit score from one of the 3rd party service providers to evaluate whether the applicant meets the underwriting criteria Mother Finance has established internally. In addition, loan applicants are subject to the following minimum eligibility criteria:

  • Debt‐to‐income ratio below 50%;
  • Stated income greater than MMK 0; and
  • No bankruptcies or criminal charges filed within the last 12 months

Repeat borrowers must meet several additional criteria:

  • No previous loans on the Mother Finance platform which have been defaulted at any point during the loan was active or charged off; and
  • Must not have been declined for a loan through Mother Finance within the last three months due to delinquency or returned payments on a previous loan through Mother Finance

When Will My Monthly Payments Begin?

Your first payment is due one month after your loan acceptance date. Your payment due date is the same day of the month as the acceptance date of the loan, or the closest possible day in future months where that date does not exist. For example, if your loan acceptance date was the 31st, your payment will be due on the 30th in months that are 30 days long.


Can I Pay Off My Loan Early?

Yes. There is never a fee for making prepayments or paying your loan off early. To pay off your loan or to see what your payoff amount is for a given date, Sign In to your Mother Finance account. You will see a line titled “Remaining balance”, which shows the entire amount due on your loan as of today. To see what your payoff amount is for a future date or to schedule a payment, simply select the “Pay off loan” link and choose the date you’d like to pay your loan off. The “Payoff amount” button will display the balance on your loan on the selected date. To schedule a payment select “Make an additional payment”.


Who Can Be My Guarantors?

Anyone who knows you for a significant period of time, preferably your colleagues (either same position level or higher) at your workplace who is willing and able to make the monthly repayment on your behalf, should you unable to do so. Each guarantor should not have any other guarantees for any loan application, both in process and active, with Mother Finance.


What If I’m Late On A Loan Payment?

If you are late on a loan payment, your loan is considered delinquent, and late fees may be assessed. 


How Can I Reset My Password/Unlock My Account?

If you forget your password, you should click on Forget Your Password link and reset your password. If you continue to have issues, please contact Prosper Customer Support.


What Does It Mean For A Loan To Be Charged-Off?

If your loan becomes more than 90 days past due (you missed the last 3 monthly payments), your loan will be considered “charged-off.” This does not mean your loan has been excused or forgiven. You are still obligated to make payments. When a loan is charged off, the entire balance is accelerated, meaning it is collectible in full as of the charge-off date. Interest continues to accrue on the principal balance as usual. There are no changes to the interest rate or the way interest is accrued. Late fees are no longer assessed after charge-off. If your loan is charged off, you will not be able to borrow through Mother Finance ever again, and your credit score may be negatively impacted.


If I Have An Existing Loan, How Long Should I Wait Before I Reapply?

Thank you for choosing Mother Finance again. There is a minimum waiting period of three complete months before you can be approved for another loan. Other requirements to be aware of when considering an additional loan through Mother Finance:

  • Your active loan must be current and in good standing.
  • No late payments can be on record within the last 60 days for any active loans.
  • You must not have a payment that was more than 15 days late on an active loan within the last year.
  • No more than 2 returned loan payments can be on record within the last 3 years.
  • A minimum number of three complete months must have passed since your last loan was approved and accepted.
  • If you have more than one loan, each loan may have a different payment due date. Your loan payments cannot be combined.
  • Please note, meeting all of the requirements listed above does not guarantee that you will be approved for your additional loan request.

Where Can I Find Information On My Outstanding Loan Amount?

Sign in to your Prosper account. Select “Borrowing” from the navigation dropdown located in the site header. You can find the outstanding loan amount by clicking on the title of the loan.


How Do I Cancel My Loan Application?

Loan applications can be canceled up to the loan approval date through our Mother Finance Mobile Application Platform.


What Kinds of Documents Do I Need to Upload For The Loan Application?

From the loan applicant, photographs of the following need to be uploaded: (1) NRC; (2) Employee ID Card; (3) Household Registration; and (4) Clearance Letter from Township/Ward Police.

From the two (2) guarantors, we need photographs of the following to be uploaded: (1) NRC; and (2) Employee ID Card.