On average, borrowers will know the loan approval decision within 48 hours after submitting all the documents requested.

Your funds are deposited directly to your personal bank account.

Your loan can be used for emergency medical expenses, purchasing goods, repayment of high cost debt, home improvement, and more.

Absolutely, you can pay off your loan early, with no pre-payment penalties.

As long as you have a Myanmar Payment Union card (MPU) card, you can repay us through our mobile app with a secured token.You can also make monthly repayments online via mobile or internet banking, Wave Money or OK Dollar applications.

Loan application will be accessed on our mobile app and it should take less than 15 minutes to fill out, provided all the documents requested are ready.

Borrowers should receive the funds within 1-3 days of accepting their loan offer.

You can send your documents related to all loan requests using upload tools located at specific parts of the application process via Mother Finance’s mobile application platform. It’s fast, easy, and secure.

Log into to your Mother Finance mobile application platform. Select “account overview” icon from the navigation bar located at the bottom of the mobile application platform. Your loan details will appear on the screen you are directed to.

The loan agreement contains the terms of the loan and the details are also available in the account overview section of the mobile application platform.

The final loan agreement document that is generated upon you agreeing to the loan terms in the promissory note will include the actual amount disbursed and repayment schedule which will be accessible in the account overview section of Mother Finance’s mobile application platform.

There are no upfront fees for applying for a loan through Mother Finance. A one-time fee is charged if your loan is funded and money is transferred to you. This fee is called the service / processing fee” and is a percentage of the amount borrowed (1%-5%, depending on borrower’s risk profile). It is taken from the loan immediately, before loan proceeds are transferred to your account. This means that if you apply for a loan and need an amount to purchase something specific or pay off a balance on a credit card, make sure you ask for enough to cover both the expense and the fee.

You can easily check the status of your application anytime by logging into your Mother Finance account in the mobile application platform and viewing your account overview icon, which will list, among other things, any documents still required to complete the verification as well as the percentage of completion of the application steps.

We’re sorry to hear that your loan application was denied. If the denial was most likely due to a credit risk profile based decision or unverifiable information you provided in your loan application. Our credit determination process relies on a proprietary algorithm based on certain criteria provided to us from other credit scoring providers. Alternatively, denial may have been based on your application not meeting the eligibility requirements for a loan through Mother Finance (examples include but are not limited to applying less than 120 days after a prior denial or applicant being less than 18 years of age).

Pre-approval means that you have met the initial approval criteria for a loan. Prior to submitting the loan application, based on preliminary information you provide, you can check for pre-approval. Since the pre-approval is not final loan offer, you will still need to submit additional verification documents and apply directly on the mobile application platform of Mother Finance. Mother Finance will then check your credit worthiness and determine your full eligibility of the loan to give out final loan offer.

Once you accept the terms of the loan there is no editing available. Your original loan request will need to be canceled prior to origination and a new, updated loan request re-submitted.

The interest rates for loans through Mother Finance are fixed. All loans through Mother Finance are simple interest, fully amortized loans.

Mother Finance will submits a fund transfer to your bank on the same day as your loan approval. Depending on your bank, it may take 1-3 business days to receive funds in your bank account.

Once you accept the terms of the loan, no changes will be possible. In order to change your loan amount prior to approval and disbursement, your original loan request will need to be canceled and a new, updated loan request re-submitted.

Mother Finance is required by regulation to retain personal identifying information for a set amount of time. This information is stored securely and is not visible or available through your account in the mobile application platform.

Mother Finance plans to report all loan payment and default history to the regulator, the central bank of myanmar and other 3rd party credit score providers, including myanmar credit bureau limited on a monthly basis. For more information, please review your user terms & conditions

Once you accept the terms of the loan there is no editing available. Prior to loan approval and disbursement, your original loan request will need to be canceled and a new, updated loan request re-submitted.

Simply log onto your Mother Finance account on the mobile application platform and click on submit a new loan application

Yes, you can still apply for a loan. Choose “other” when asked for your employment status during the application

“Bank account ownership” is the term we use when you are in the verification stage of your loan application process. We verify bank account ownership, which means that you are the authorized account holder for the bank information you provided in your application. We verify bank ownership with documentation you provide to Mother Finance via our mobile application platform. Go to the bank account ownership section and upload a copy of your bank book or the most recent (within the last 90 days) bank statement showing your name, and bank account number.

We are unable to change the terms of any active loan.

Please contact our customer service line via messaging, calling and dropping by at our office.

Customers with active loans can add a secondary bank account. This is useful for customers who want a secondary bank to use for making payments. To set up a secondary bank account, please contact our customer service line via messaging, calling and dropping by at our office.

Please contact our customer service line via messaging, calling and dropping by at our office.

After you have submitted all required documents, Mother Finance will complete the underwriting and verification. During this process, your loan status will remain as “under processing”. If Mother Finance is unable to verify or approve your loan application based on the documents provided, the application will be denied. If your loan application is denied, you will be provided with information about the basis for the denial.

No, changing your payment due date is not possible at this time. You can make payments at any time during your billing cycle, not just on your due date.

A borrower must be a myanmar citizen and must have the following:

• a bank account;
• a national identification card;
• two guarantors;
• household registration;
• confirmation from township police on clearing criminal charges and residency; and
• employer ID and verification (if applicable)

Depending on qualifications, approved borrowers can request unsecured loans from MMK 50,000 to MMK 5,000,000.

Mother Finance offers access to fixed rate unsecured loans from MMK 50,000 to MMK 5,000,000, with loan terms of up to 6 months.

Under ‘account overview’ section of the mobile application platform, borrower can easily upload documents required for your loan application. Tap of the specified area to upload a file or image from your phone. This section will also allow you to view the status of the documents already submitted as well as loan application status. Once the documents have been submitted, you can view the details of all the files and date uploaded, you can remove an uploaded document but you will not be able to delete documents that are in review (processing), or have an Accepted state or have an active loan associated with the documents.

For security reasons, all borrowers must have a verified residential address from the township or ward police, which helps Mother Finance reduce the risk of identity theft. Mother Finance uses several methods to verify your address, including sending our staff to your residence or checking with employer or other third parties.

Every loan application is assigned a Mother Finance credit risk rating—a proprietary rating system that allows for consistency in the evaluation of applicants.

The interest rate refers to the annual cost of a loan to a borrower and is expressed as a percentage. The interest rate does not include fees charged for the loan. The APR (Annual Percentage Rate) reflects the annual cost of a loan to a borrower including any fees charged to originate the loan.

Mother Finance Co., Ltd. (Registration No. 2263/2014-2015) is incorporated in the republic of the union of myanmar and licensed as a non-bank financial institution (NBFI/FC(R)-11/08/2016). Mother Finane is subject to examination, supervision, and potential regulatory investigations and enforcement actions by the central bank of myanmar on a monthly basis for compliance with financial institutions law (2016).

Borrowers need to view and accept user terms and conditions and privacy policies before downloading the mobile application platform. These policies are also available on our website in both english and burmese.

Mother Finance has a strong commitment to keeping your personal information private and secure. We strongly believe that consumers deserve the utmost respect when it comes to the privacy of their personal information. Please refer to our privacy policy on our website for more details.

Our customer service may communicate with you directly through your mobile number that you entered upon registration. Mother Finance may also send messages and notifications from time to time to your message inbox under account overview within the mobile application platform. The messages inbox is where you will receive secure messages directly from Mother Finance. On-site messaging via our mobile application platform ensures delivery of important account related information, while giving you the confidence that the messages you receive are not fake emails (spoof), spam, or “phishing” scans.

Yes, you can make extra manual payments to pay down your loan, or pay off your loan in full. There is never a fee for making an additional payment.

Loan interest rates are based on your Mother Finance proprietary credit risk rating and other factors. Rates can change over time.

Mother Finance will send a security code to the mobile number you provide when you register on the mobile application platform. To improve your chances of pre-approval, you can also additionally verify through facebook account.

Depending on qualifications, approved borrowers can request unsecured loans from MMK 50,000 to MMK 5,000,000. The maximum loan amount for any borrower is determined by the borrower’s Mother Finance credit risk profile. In limited instances, the maximum loan amount may differ due to constraints based on other variables.

The underwriting and verification process (loan review process) helps protect Mother Finance by verifying the information you provided when you registered and created your loan application request. Mother Finance must complete the underwriting and verification process before your loan can be approved. Mother Finance has the right to verify at any time the accuracy of all statements and information you provided when you registered and submitted your loan application. Mother Finance may ask you to upload supporting documentation or may call your bank or employer or guarantors for verification. If Mother Finance needs additional documentation from you, you will be contacted after your loan application is submitted. The underwriting and verification process is usually completed in 48 hours or less, provided you have uploaded all the requested documentation. You should make sure all the requested documents are readily available before you submit your loan application.

There are multiple options for monthly repayment. We recommend borrowers to sign up at the point of loan offer acceptance for direct debit which would allow Mother Finance to deduct monthly repayment from your bank account. This is also a preferred option of our borrowers because it offers convenience and reliability; it is the most convenient way to avoid late payment fees and make monthly payments on time. You can also make monthly repayments online via mobile or internet banking by signing into your account and authorizing a one-time payment on or before your due date as there may be some clearing time needed depending on the bank. If you use the online payment method to make your monthly loan repayment it is your responsibility to make all payments on time. If you choose this method of payment, to avoid late payment fees and make monthly payments on time, we recommend you to set up a standing instruction which will automatically transfer monthly repayment from your bank account to Mother Finance’s bank account on your due date. We expect most borrowers who receive a loan through Mother Finance should have a MPU card or Wave Money or OK Dollar accounts and make repayment through our mobile application platform because it is also another easiest and most secured way to always make monthly payments on time as it is fully integrated to our mobile application platform. If you decide you want to use a different payment method you can switch anytime within 3 business days prior to your due date.

After a borrower submits a loan application, Mother Finance may first obtain a credit score from one of the 3rd party service providers to evaluate whether the applicant meets the underwriting criteria Mother Finance has established internally. In addition, loan applicants are subject to the following minimum eligibility criteria:

• Debt‐to‐income ratio below 50%;
• Stated income greater than MMK 0; and
• No bankruptcies or criminal charges filed within the last 12 months

Repeat borrowers must meet several additional criteria:

• No previous loans on the Mother Finance platform which have been defaulted at any point during the loan was active or charged off; and
• Must not have been declined for a loan through Mother Finance within the last three months due to delinquency or returned payments on a previous loan through Mother Finance

Your first payment is due one month after your loan acceptance date. Your payment due date is the same day of the month as the acceptance date of the loan, or the closest possible day in future months where that date does not exist. For example, if your loan acceptance date was the 31st, your payment will be due on the 30th in months that are 30 days long.

Yes. There is never a fee for making prepayments or paying your loan off early. To pay off your loan or to see what your payoff amount is for a given date, sign in to your Mother Finane account. You will see a line titled “remaining balance”, which shows the entire amount due on your loan as of today. To see what your payoff amount is for a future date or to schedule a payment, simply select the “pay off loan” link and choose the date you’d like to pay your loan off. The “payoff amount” button will display the balance on your loan on the selected date. To schedule a payment select “make an additional payment”.

Anyone who knows you for a significant period of time, preferably your colleagues (either same position level or higher) at your workplace who is willing and able to make the monthly repayment on your behalf, should you unable to do so. Each guarantor should not have any other guarantees for any loan application, both in process and active, with Mother Finance.

If you are late on a loan payment, your loan is considered delinquent, and late fees may be assessed.

If you forget your password, you should click on forget your password link and reset your password. If you continue to have issues, please contact prosper customer support.

If your loan becomes more than 90 days past due (you missed the last 3 monthly payments), your loan will be considered “charged-off.” This does not mean your loan has been excused or forgiven. You are still obligated to make payments. When a loan is charged off, the entire balance is accelerated, meaning it is collectible in full as of the charge-off date. Interest continues to accrue on the principal balance as usual. There are no changes to the interest rate or the way interest is accrued. Late fees are no longer assessed after charge-off. If your loan is charged off, you will not be able to borrow through Mother Finance ever again, and your credit score may be negatively impacted.

Thank you for choosing Mother Finance again:

• If you have an outstanding loan that is not fully repaid, you cannot borrow again
• Once the loan is fully repaid, you will be able to submit another new loan application within 48 hours.
• Mother Finance reserves the right to not approve new loan applications where the borrower has previously failed to make timely repayments.

Sign in to your prosper account. Select “borrowing” from the navigation dropdown located in the site header. You can find the outstanding loan amount by clicking on the title of the loan.

Loan applications can be canceled up to the loan approval date through our Mother Finance mobile application platform.

From the loan applicant, photographs of the following need to be uploaded: (1) NRC; (2) Employee ID Card; (3) Household Registration; and (4) Clearance letter from township/ward police.

From the two (2) guarantors, we need photographs of the following to be uploaded: (1) NRC; and (2) Employee ID Card.